### Getting Started with Your Portal

Creating and managing your account, including logging in, password reset, and one time password codes.

### Policy Basics & Renewals

Viewing your policy details, documents, understanding policy statuses, and questions about renewals.

### Payments & Billing

Making payments, updating payment methods, understanding escrow and credit card options, and accessing receipts.

### Required Inspections & Documents

Completing self-inspections, uploading required documents like roof age verification and wind mitigation reports, and meeting deadlines.

### Filing & Managing Claims

Filing claims online for Home policies or by phone for Auto, tracking claim status, and uploading claim documents.

### Policy Changes & Requests

Requesting coverage changes, updating policy information, adjusting deductibles, and submitting required documentation for modifications.

### Getting a Quote

Obtaining insurance quotes, modifying coverage options, understanding the difference between quotes and active coverage, and binding policies.

### Managing Your Communication Preferences

Updating your contact information, customizing email and text notification settings, and controlling what alerts you receive.

### General Questions & Support

Contacting customer support, troubleshooting technical issues, browser compatibility, and learning about insurance basics.

### Your RVI California Policy

What to know about your policy transition, how to sign up for a new policy, and keeping your coverage active.

### Refer Friends & Earn Rewards

Learn how our referral program works, how to invite friends, track your referrals, and understand when and how you’ll get rewarded.