# What is the One-Time Password (OTP) and how does it work?

## For added security, Kin uses One-Time Passwords (OTP) to verify your identity each time you log in to make changes. This ensures that only you can access your account.

**How it works:**

After entering your email and password, you'll be asked to verify your identity with a one-time code sent to either:

- Your phone number on file (via text message)
- Your email address

**Step-by-step instructions:**

1. After entering your login credentials, you'll see the OTP selection screen
2. Choose whether to receive the code via **Text** or **Email**
3. Click **Send Code**
4. Wait a few moments for the code to arrive
5. Enter the 6-digit code in the boxes provided
6. Click **Verify**
7. You'll be logged into your portal

**Important details:**

- **Do not share this code with anyone else. Kin will never proactively contact you for this code.**
  - If you did not make a request for a One Time Password code, please contact Customer Support at (855) 216-7674
- The code remains valid until you refresh the page or navigate away
- You can request a new code by clicking **Resend Passcode** (available after 30 seconds)

**For common issues & troubleshooting solutions, see the article [I didn't receive my OTP code - what should I do?](https://241969953.hs-sites-na2.com/help-center/i-didnt-receive-my-otp-code?hsLang=en)**