# What do the different policy statuses mean?

## Your policy cards use colors and banners to show your policy status at a glance. Here's what each status means.

#### **Active Statuses:**

**Bound (Blue card)**
- Your policy is set to start, but hasn't started just yet! Coverage officially begins on the policy effective date.
- You may view policy information, documents, and update payment information.

**Active/In Force (Green card)**
- Your policy is currently active and providing coverage
- Status shows: "Active"
- You have full access to all portal features
- This is what most customers will see day-to-day

**Renewing (Yellow banner)**
- Your policy is approaching its renewal date! You will have received renewal documents and can view these in our portal.
- Review your renewal offer and update payment information if needed

#### **Alert Statuses:**

**Pending Cancellation (Red card)**
- Your policy is scheduled to be cancelled soon. Check your Policy Details and Document tabs for specific details and take action to prevent cancellation, if needed.

**Pending Expiration (Red card)**
- We have not received payment for your renewal term! You can make a payment on the Payments tab to ensure your policy renews.
- If no payment is received, your coverage will end on the expiration date.

**Pending Non-Renewal (Red card)**
- Your policy is not renewing and your coverage will end on the policy expiration date.

#### **Inactive Statuses:**

**Past Policies (Grey card)** These appear in the "Past Policies" section and include:
- **Cancelled** - Policy was cancelled
- **Expired** - The renewal term was not paid and the policy's current term reached its expiration date.
- **Non-Renewed** - Policy was not renewed