# I didn't receive my One Time Password (OTP) code, what should I do?

#### **Troubleshooting steps:**

**If you chose text message:**

- Wait 1-2 minutes - texts can sometimes be delayed.
  - Waited a few minutes already? You can click **Resend Passcode** to request a new code.

- You may have marked Kin's number as spam or unsubscribed. Please text "START" to [813-328-5227](tel:8133285227) to get texts.
- Make sure the phone number on file is correct (you can verify this with customer support chat)
- Check that your phone has cellular service
- Try selecting **Email** instead to receive the code via email

**If you chose email:**

- Wait 1-2 minutes - emails can sometimes be delayed
  - Waiting awhile? You can click **Resend Passcode** to request a new code.

- Check your spam/junk folder
- Verify you're checking the correct email address (the one on file with your policy)
- Try selecting **Text** instead to receive the code via SMS

**Still not receiving codes?** Contact Kin customer support via Chat or at [855-216-7674](tel:855-216-7674) for assistance.