I didn't receive my One Time Password (OTP) code, what should I do?

Troubleshooting steps:

If you chose text message:

• Wait 1-2 minutes - texts can sometimes be delayed.

  • Waited a few minutes already? You can click Resend Passcode to request a new code.

• You may have marked Kin's number as spam or unsubscribed. Please text "START" to 813-328-5227 to get texts.

• Make sure the phone number on file is correct (you can verify this with customer support chat)

• Check that your phone has cellular service

• Try selecting Email instead to receive the code via email

If you chose email:

• Wait 1-2 minutes - emails can sometimes be delayed

  • Waiting awhile? You can click Resend Passcode to request a new code.

• Check your spam/junk folder

• Verify you're checking the correct email address (the one on file with your policy)

• Try selecting Text instead to receive the code via SMS

Still not receiving codes? Contact Kin customer support via Chat or at 855-216-7674 for assistance.