# How do I change my communication preferences?

## Control how and when you hear from Kin by managing your communication preferences in your customer portal.

**How to update your communication preferences:**

1. Log into your customer portal at [Kin.com](https://www.kin.com/?hsLang=en)
2. Click **Profile** in the left sidebar
3. Click on **Update** **Communication Preferences**

4. Review your current settings
5. Toggle notifications on or off or unsubscribe from all marketing communications
6. Click **Save** **Preferences**
7. Your changes will take effect immediately. If you have multiple policies, preferences will apply across all policies.

**Note:** Regardless of your settings, you'll always receive essential communication from us about your insurance policy, documentation, or claims.

**If you receive an email about an update that you did not request, please contact Kin customer service immediately at [855-216-7674](tel:855-216-7674).**

**Need to change something else?** If you need to change other information or something on your policy, please contact us through our online chat (available at Kin.com and in your portal) or call our support line at [855-216-7674](tel:855-216-7674).

Our support teams are here to help and are available during these hours:

- Monday to Friday: 7am - 7pm CT
- Saturday: 8am - 4pm CT
- Sunday: Closed